Recover unfinalized ProRes footage. Built for macOS.
ProResCue is a Mac app that recovers ProRes video files that were never properly finalized — typically because a camera lost power, crashed, or ran out of storage mid-recording.
When a camera records ProRes video, it writes the video data first and then writes an index (called the moov atom) at the very end of the recording. If recording stops unexpectedly, the index is never written and the file becomes unplayable. ProResCue scans the raw file data, finds the ProRes frames directly, and rebuilds a valid index — producing a clean, playable .mov file. The video itself is never re-encoded in this process.
ProResCue has been tested specifically on corrupted ProRes files from DSMC2 Red cameras and the Red Komodo-X.
ProResCue requires macOS 14 (Sonoma) or later and works on any Mac. Recovery Credits sync across all your Macs via iCloud.
ProResCue can recover any variant of ProRes video recorded in .mov format. This includes ProRes 422 HQ, ProRes 422, ProRes 422 LT, ProRes 422 Proxy, ProRes 4444, and ProRes 4444 XQ.
After scanning, ProResCue displays what it found inside the file: Resolution, Codec, Frames, Frame Rate, and Duration.
Before starting a recovery, you'll need to select the frame rate the file was originally recorded at. If the codec wasn't auto-detected, you'll also need to choose the ProRes variant manually.
If ProResCue encountered any issues during the scan — such as gaps or inconsistencies in the frame data — they appear in the Scan Warnings section. Warnings are non-fatal and do not prevent recovery, but they may indicate that the file was partially corrupted. Review any warnings before proceeding.
A free preview of the file can be created before using a paid recovery credit. Choose where to save the file and make sure the destination has enough space. The file is recovered as a watermarked preview — previews are always encoded as ProRes 422, while the full recovery recovers the file in the codec it was originally shot in. No Recovery Credits are used for previews. If the preview recovered successfully, you can safely purchase a credit and be confident the full recovery will work.
Click Recover Video to produce a clean, unmodified recovered file. ProResCue rebuilds the file index and copies the original video data into a new, playable .mov — no re-encoding occurs. One credit is consumed only after the file is successfully written.
When recovery is complete, a success screen displays the output path. Click Show in Finder to open the file's location, or Recover Another to start a new session.
Click the Report button (stethoscope icon) to generate a diagnostic report for your file. The report includes the file's atom structure, raw data offsets, and a scan of the file header — useful for troubleshooting or sharing with support.
Recovery Credits (called Rescue Credits) are consumable purchases made through the App Store. 1 Rescue Credit costs $9.99. A pack of 10 Rescue Credits costs $49.99.
One credit recovers one file. Credits are stored in iCloud and sync automatically across all your Macs signed in to the same Apple ID. Credits are not consumed by Recover Preview — only by a successful full recovery.
Open the purchase sheet by clicking the credit balance badge at the top of the window, or by clicking Recover Video when your balance is zero.
If your credit balance seems incorrect after switching Macs, click Sync Credits in the purchase sheet. This forces a sync with iCloud and the App Store to ensure your balance is up to date.
Credits sync via iCloud automatically. If they haven't appeared after syncing, contact support with your receipt.
ProResCue only works on files containing ProRes video data. If your camera recorded in a different format — such as REDCODE RAW, H.264, or HEVC — the app will not be able to locate ProRes frames and recovery is not possible. Use the Diagnostic Report to understand what's in the file.
A moov atom is the file index. If one is already present, the file may not actually be corrupted in the way ProResCue is designed to fix. Try opening the file in QuickTime Player or another video application first. If it plays fine, you don't need to recover it. If it doesn't play, you can still proceed — but results may vary.
No. The preview is generated from the same recovered frames as the full recovery. If there is corruption visible in the preview, it reflects the actual state of the video data in the file. Recovery Credits are not charged until the full recovery succeeds.
ProResCue works on the file content — it cannot repair files where the underlying data was lost due to drive damage or overwriting. If your drive is physically damaged, use dedicated data recovery tools to retrieve the raw file first, then attempt recovery with ProResCue.
No. Credits are stored via iCloud and remain available indefinitely.
Credits are stored in iCloud, not locally. They will reappear once iCloud syncs after reinstalling. You can also use Sync Credits in the purchase sheet to force a refresh.
Use the Report button to generate a diagnostic report for your file, then send it along when contacting support. You can reach out via the support page at rikuvirta.com/support.
ProResCue processes all files locally on your Mac. No video data, file contents, or personal information is ever uploaded to any server. The app does not collect any data.